Jade Princess Piped Candle

Ready to ship in 1-3 business days

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Shipping Policy

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All items purchased through the website can be delivered or collected in person from our showroom in Harrow. Collection is free but must be arranged as the showroom is only open by appointment. Packaging & Delivery for the UK will be charged at the following rates:

Hermes Standard (2-3 days from dispatch) £3.95

Hermes Next Day (1-2 days from dispatch) £4.95

Royal Mail Guaranteed Next Day £8.50

Where more than one item is purchased, only one delivery charge for the items purchased will apply.

We will arrange to dispatch your items as soon as practically possible, for stock items, normally within 2 working days, but will always endeavour to do so within 5 working days. Where an item is ordered in for you, we will give you a time estimate for delivery prior to order. Where delivery is not possible within the above timescales, we will notify you as soon as practically possible.

We do not normally ship outside the UK but can quote for shipping once an order is placed and a separate paypal invoice for the shipping charge will be sent. If the shipping charge is not accepted, a full refund of the whole order will be made.

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Refund Policy

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RETURNS
Where stock items purchased online are not suitable, they can be returned for a full refund but such returns are at your own cost. Items must be returned in saleable condition, and if clothing, unworn, with all tags still attached. All returns must be notified to us, prior to return, within 14 days of you receiving the goods (the Notification Date). Items must then be posted/returned within 14 days of the Notification Date. If items are not posted/returned within this time frame, we reserve the right not to issue a refund.

Items must be returned in their original packaging or its equivalent. All care must be taken to protect the item during transit. Where an item is returned to us with any damage or any signs of wear, we reserve the right to refuse to refund the cost of the dress, or to deduct the cost of repair/cleaning from any such refund. We recommend that you use a recorded service to return the item as we cannot be held responsible for items that are lost in the postal system.

All returns are to be delivered to Silhouette Returns, 2 Carlisle Gardens, Harrow, Middlesex, HA3 0JX.

Custom , personalised items are not returnable.

Items ordered in upon customer request are returnable only for a Credit Note or an exchange for a stock item (Please see “Order of Non Stock Items” above).

Items purchased in store cannot be returned unless this has been agreed at the time of purchase.

Faulty Items

Prior to shipping, all our products are checked for faults. If any faults are discovered by us, you will be informed of this prior to shipping. If you discover any faults upon delivery, you must inform us immediately and provide picture evidence to sales@silhouette.me.uk. so that we can look into the issue as soon as possible.