Frosted Purple Agate Bracelet

Ready to ship in 1 business day

---

 

Shipping Policy

---

We use the the Royal Mail 1st Class to deliver our orders. Items therefore should are delivered a day or two after dispatch..

We aim to dispatch most of our products, within 1 business day. However, dispatch times are subject to any delays resulting from postal delays or acts of god, for which we will not be responsible. If the items are not in stock because they have recently been sold in store, or the website has not recently been updated we will advise you of this and ask you whether you wish to wait or receive an immediate refund.

Whilst we will make every effort to deliver within the time stated above, we will not be liable for any loss caused to you by late delivery. If you do not receive your goods within a reasonable time after dispatch, please notify us as soon as possible by email - info@catandmouse.boutique. We will follow up with Royal Mail and endeavour to get your goods to you as soon as possible.

We do not deliver to PO Box numbers. Neither do we routinely deliver to overseas addresses, because currently delivery costs are prohibitive, often double the sales price.

---

 

Refund Policy

---

If you receive your item and it is faulty, or not what you ordered please contact as soon as you receive us for details on how to return it. A full refund of your order total will be given once the items are received back to us in their original packaging and in perfect order. We will also refund your return postage if you use Royal Mail.

However, if the item is as described and photographed and you have just changed your mind we will not be able to offer a refund of your return postage or the original postage. In such situations, you may return items within 14 days. Please contact us at info@catandmouse.boutique.

Returned products must be in new, unused and in unworn condition, original packaging and garment tags still attached. We do not accept any items with indication that it was used. In such cases, the item(s) will be returned to the purchaser and no refund will be issued.

Please return the goods to Cat & Mouse Boutique, 6 The Parade, Claygate, Surrey KT10 0NU. We recommend that you send returns by by 2nd Class Royal Mail Recorded Delivery for proof of postage. We can’t be held responsible for items that fail to reach us. Please note items bought as presents can only be refunded to the original cardholder. If you are local to our shop in Claygate you may wish to return the goods personally.

We will refund your payment (less any original delivery costs) as soon as receive the goods.